Keto Pro – Privacy Policy

1. Introduction

Platten Industries provides nutrition‑tracking and ketogenic diet tools through the Keto Pro brand. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Keto Pro mobile application and the website ketoproservices.com (collectively, the "Service").

2. Data Controller

• Data Controller: Platten Industries
• Contact: contact form
• Website: ketoproservices.com

2.1. Public Trader & Merchant Disclosures

In accordance with consumer protection regulations, Platten Industries declares the following merchant details:

• Legal Trader Name: Platten Industries (operating as Sean Patrick Platten & Amber Nichole Platten)
• Registered Jurisdiction: State of Georgia, United States
• Customer Support & Correspondence: contact form (a postal address for formal legal service is provided on request).

3. Information We Collect

Account Information

• Email address, password (stored as a secure cryptographic hash), and authentication tokens.

Health & Fitness Data

• Current weight, target weight, height, age, and biological sex (utilized purely for basal metabolic rate [BMR] and macro-ratio calculations), macronutrient and micronutrient intake logs, hydration logs, workout data, daily steps, active calories burned, heart rate, and ketone readings (if applicable).

Food Input, Voice, and Scan Data

• Food names, menu text, nutrition label OCR text, voice food-log transcripts, and related macro estimates generated when you choose to use camera scanning, voice logging, or menu scanning features.

Device & Technical Data

• IP address, device model, operating system version, crash logs, and performance/telemetry metrics.

Payment & Subscription Data

• Transaction identifiers from Apple, Google, or Stripe, alongside subscription status and related metadata.

We do not collect or store full credit card numbers.

4. How We Use Your Information

Contractual Necessity

We process your data because it is necessary to perform our contract with you, including to:

• Generate personalized ketogenic macronutrient ratios and dietary recommendations.
• Track your progress and metabolic changes over time.
• Authenticate and maintain your secure user account.
• Provide access to premium paid features and active subscriptions.

Legitimate Interests

We may process data to pursue our legitimate business interests, such as:

• Improving application performance, stability, and user experience.
• Analyzing feature usage, engagement metrics, and retention.
• Preventing fraudulent activity, security breaches, and API abuse.

Legal Obligations

We process certain data to comply with statutory legal obligations, including tax/accounting requirements and lawful corporate audits.

5. Third‑Party Transfers

We never sell your personal data. We may share limited, scoped data with the following categories of verified third-party processors:

• Analytics Providers: (e.g., Firebase Analytics, Mixpanel) for usage behavior analytics.
• Crash Reporting Tools: (e.g., Sentry) for real-time diagnostics and platform stability.
• Payment Processors: (Apple, Google, Stripe) for secure subscription billing management.
• Cloud Infrastructure Providers: (MongoDB Atlas) for secure, encrypted cloud data storage.

6. Data Security

Encryption at Rest

Data stored in MongoDB Atlas is protected using industry‑standard Advanced Encryption Standard (AES‑256) at rest. For highly sensitive fields, we may implement client‑side field‑level encryption (CSFLE) so that data is securely encrypted before it leaves your device.

Encryption in Transit

All communications between the Keto Pro mobile app and our backend servers are forced over Transport Layer Security (TLS), enforcing modern cipher suites (such as TLS 1.3).

Access Controls

Access to production infrastructure is restricted to authorized operations personnel and governed strictly by Role-Based Access Control (RBAC) and the Principle of Least Privilege.

7. Data Retention

We retain your personal data for as long as your account remains active. If you choose to delete your account, we will delete or completely anonymize your personal data, including historical food logs and health metrics, within approximately 30 days, unless a longer retention period is explicitly required by statutory law.

8. Your Rights

Depending on your jurisdiction, you may hold the right to:

• Access the personal data we maintain about you.
• Request correction of inaccurate or incomplete data profiles.
• Request permanent deletion of your data.
• Request a digital copy of your data in a clean, portable format.
• Object to or restrict specific types of automated processing.

To exercise any of these structural data rights, please reach us through the contact form.

9. Children’s Privacy

Keto Pro is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with unauthorized personal data, please contact us immediately so we can execute standard purging procedures.

10. Contact

If you have questions regarding this Privacy Policy or our engineering data practices, you can contact the corporate parent at:

Platten Industries
Contact: contact form
Website: ketoproservices.com